These Terms of Service ("Terms") govern your access to and use of the CraterSync recording platform, including the hosted service at cratersync.fm and any self-hosted distribution licensed to you (collectively, the "Service"). By creating an account, joining a session as a guest, or deploying a self-hosted instance, you agree to these Terms.
1. Accounts and organizations
You must be at least 18 years old to register an account. You are responsible for keeping your credentials confidential and for all activity under your account. Organizations created on the Service have an owner who controls membership, billing, and retention settings; the owner may add admins and members and configure single sign-on.
2. Recording and consent
You are responsible for obtaining all consents required by law from every participant in a recorded session. Recording laws vary by jurisdiction (one-party consent, two-party consent, or full all-party consent). The Service surfaces a recording indicator to participants; this is a notice, not legal consent on your behalf.
You may not use the Service to record any person without legally sufficient consent, to capture content protected by attorney-client or similar privilege without authorization, or to record minors without parental consent where required.
3. Acceptable use
You agree not to:
- Use the Service to record, distribute, or store content that is illegal, infringes the rights of others, or violates any applicable law (including obscenity, child sexual abuse material, harassment, stalking, fraud, or controlled-substance offenses).
- Reverse-engineer, decompile, or attempt to derive the source code of the hosted Service, except as permitted by law or by a separate source-available license that ships with the self-hosted distribution.
- Probe, scan, or test the vulnerability of the Service, or attempt to bypass authentication, rate limits, encryption, row-level security, or any other access control.
- Send unsolicited messages, spam invitations, or use the Service to mine cryptocurrency or run unrelated workloads.
- Resell or sublicense the hosted Service without a written reseller agreement from CraterSync.
4. Your content
Recordings, transcripts, uploaded media, and metadata you generate on the Service ("Customer Content") belong to you or the organization on whose behalf you create them. You grant CraterSync a limited, non-exclusive license to host, encrypt, transcode, replicate, and transmit Customer Content solely as necessary to provide the Service to you.
We do not use Customer Content to train artificial intelligence models, and we do not sell or share it with advertisers, data brokers, or third-party AI providers. Sub-processors used to deliver the Service are listed in our Privacy Policy.
5. Plans, billing, and free usage
Free-tier limits, paid plan pricing, and seat caps are published on cratersync.fm/pricing and may change with notice. Self-hosted licenses are governed by a separate License Agreement delivered with the license key.
Paid subscriptions renew automatically at the end of each billing period. You may cancel at any time from the organization settings; cancellation takes effect at the end of the current period. We do not refund partial periods except where required by law.
6. Retention and deletion
Each organization controls its own retention policy (defaultRetentionDays and per-session overrides). When a recording is deleted -- manually, by retention policy, or by organization purge -- its per-session encryption key is cryptographically erased. We cannot recover data after this operation. You are responsible for exporting or backing up any Customer Content you wish to retain beyond your configured retention window.
7. Termination
We may suspend or terminate your account or organization for material breach of these Terms, including any violation of Section 3 (Acceptable Use). For non-payment, we will provide notice and a cure period before suspension. Upon termination, we will delete Customer Content according to the schedule described in our Privacy Policy.
8. Disclaimer of warranties
The Service is provided "as is" and "as available". To the maximum extent permitted by law, CraterSync disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from data loss.
9. Limitation of liability
To the maximum extent permitted by law, CraterSync's aggregate liability for any claim arising out of or relating to the Service is limited to the greater of (a) the amounts you paid us in the twelve months preceding the claim, or (b) one hundred U.S. dollars. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost recordings, or loss of business opportunities.
10. Indemnification
You will indemnify and hold harmless CraterSync from any claim, damage, or expense (including reasonable attorneys' fees) arising from your Customer Content, your use of the Service in violation of these Terms, or your violation of any law or third-party right.
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced by email to organization owners at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
12. Governing law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.
13. Contact
Questions about these Terms may be sent to legal@cratersync.fm.